About Justin
Professional Profile
I am a web and software developer located in Middle Tennessee but am open to remote work. A jack of all trades, I have a varied skillset built from sound engineering, martial arts, and doing my part to convert the world's computers to Linux.
Technical Skills
Development & Automation
- Python (automation, scripting)
- Excel (workflow automation, macros, & VBA)
- HTML, CSS, JavaScript
- Flask / Bootstrap
- Dart / Flutter
- SQL
Technical Foundations
- Git, Bash, CLI
- Zendesk Macros & automation
- Internal business tools & scripting
- Windows, Linux, macOS support
Bonus Skills
- Audio engineering (live & recorded)
- Raspberry Pi tinkering & retro builds
- Hardware repair & PC building
- Customer support & training
- Music Theory
- Martial Arts
Projects
RetroPie/Emulation Station Arcade Console · 2023
I purchased a Raspberry Pi 4 Model B with 4 GB of RAM in order to build a self contained arcade station using open-source emulation software. After experimenting with various Linux distros such as RetroPi, I decided to go with Lakka. The software installation process required the use of various tools such as SD card imaging and Linux terminal commands. To set up the hardware I installed a heat sink and fan into the case.
Past Projects
- Learned about QBasic in Middle School.
- Learned about and utilized HTML in High School.
- Learned about Game Maker 5 in High School and built several small scale games.
- Various audio recording projects in college.
Professional Experience
Web Development
Freelance · 2023 – Present
- Assisted multiple clients in web design.
- Provided counsel and direction with hosting queries.
- Developed web page and launched one live site.
Facilities
Belle Aire Baptist Church · 2022 – Present
- Returned to this job for a low-pressure environment while I skilled up to be a software developer.
- Responsibilities focused primarily on maintenance work with some security duties.
- Placed into a de facto leadership role and made salary.
Senior Client Support Coordinator & Three Other Positions
Ingram Content Group · 2018 – 2022
- Senior Client Support Coordinator
- Lateral move in company, wanted to explore more technical work.
- Managed multiple publisher accounts, resolving logistical, compliance, and metadata issues.
- Acted as a liason between warehouse teams and publisher clients.
- Lead Library Customer Care Specialist
- Second promotion in company
- Assisted Supervisor in monitoring team's KPI and performance.
- Created Python scripts and Excel macros to automate internal workflows.
- Helped launch Zendesk ticketing system and trained staff on usage.
- Served as knowledge expert for team and sales partners.
- Customer Care Coordinator
- First promotion in company
- Worked directly with distribution service customers.
- More autonomy to pursue projects.
- Helped with metadata research and assistance for B2C and ebook service.
- Customer Care Specialist
- Hired to work in the call center
- Gained proficiency in various internal tools and mainframe systems.
- Resolved complex customer, order, and delivery issues.
Various part time work
Various companies · 2005 – 2019
- Handyman · Historic Murfreesboro Home · 2017 - 2019
- Groundskeeping, maintenance, gardening, event assistance, etc.
- Facilities · Belle Aire Baptist Church · 2015 - 2018
- Custodial duties, event setups, security.
- Front Service Clerk · Publix Supermarkets · 2012 - 2015
- Provided an excellent customer experience, assisted in other departments as needed.
- Restaraunt Support Staff · Outback Steakhouse · 2009 - 2011
- Assisted servers in providing an excellent customer experience, helped expedite back-of-house workflow.
- Facilities · Chick-Fil-A · 2005 - 2007
- Provided an excellent customer experience.
Music Teacher
Freelance · 2009 – 2015
- Taught piano and guitar to multiple students.
- Taught music theory as appropriate.
Sound Technician
Freelance · 2005 – 2010
- Responsibilities included setting up and tearing down equipment, coordinating with event personnel to ensure accurate support, ran live and recorded sound for event, etc.
- Events included weddings, funerals, school plays, corporate events, etc.
Lead Sound Technician
First Presbyterian Church of Coral Springs · 2003 – 2008
- Personally trained by a Grammy-winning sound engineer.
- Setup and sound management for weekly services as well as large peagents including full orchestras and choir.
- Trained, scheduled, and managed a team of multiple sound technicians, including my eventual replacement.